In order to return a product, you must first notify us and then ship it back to us unused within 7 days of receipt. 

If you are not satisfied with the quality of your purchase, then we can replace or give a full refund for the item. To request a refund or replacement you must notify us within 12 months of receipt of the product(s).  You must also:

  • Provide us with the detailed protocol as applicable including images of positive and negative controls
  • Follow our recommendations and instructions

Any products returned or in respect of which your actions are in contravention of the above, shall not be the subject of any refunds or replacements and you will continue to be liable for payment of such product (including all delivery charges).